---
document_id: SUPPORT
status: ACTIVE
as_of: 2026-08-07T20:29Z
authority: Disk SoT · member-facing
owner: ops
supersedes: []
superseded_by: null
---

# Support (OmniLore dual-seat members)

**Audience:** Product members
**As-of:** 2026-08-05
**Install:** chat / mail / forge under `omnilore.ai`

---

## Self-serve first

| Need | Action |
|------|--------|
| What is OmniLore? | Ask **OmniLore Shared Operator** → `product_answer` |
| Change password | Ask agent → `ldap_password_policy` then `change_ldap_password` |
| Privacy of my chats | `sot_get` key `tribal:shared:member:privacy-notice` |
| Getting started | `tribal:shared:member:getting-started` |
| Agent says `design_knowledge_forbidden` | Expected for internal design docs — ask product questions or contact owner |
| Agent says `session_corpus_forbidden` | You cannot search other users’ sessions — use `scope=self` only |

## Contacts (this install)

| Role | Contact |
|------|---------|
| **Platform owner / security officer** | Brent Bowlby · `bbowlby@omnilore.ai` · Mattermost `@brent` · LDAP `bbowlby` |
| **Member (example peer)** | Gwen Turecki · `gwenturecki@omnilore.ai` · Mattermost `@gwen` |
| **Service identity (not human support)** | `omnilore@omnilore.ai` |

## Channels

| Channel | Use |
|---------|-----|
| OmniLore Chat (LibreChat) | Daily Q&A as yourself |
| Mattermost (when online) | Org channels; bot may assist under policy |
| Mail `*@omnilore.ai` | Org mail (internet send residual may apply — ask owner) |

## What support will **not** give members

- Host shell / server sudo
- Other users’ private chats
- Full operator design encyclopedia access
- Unrestricted job submit / dual-envelope / HOOTL production controls

Members do **not** receive unrestricted MCP elevation by default.

- [Truth + Governance](TRUTH_AND_GOVERNANCE.md) — Disk SoT, tools, privacy badges